Vistara Airlines

 

        Name

Vistara Airlines 

        Headquarter

Gurgaon, India 

        Hub

New Delhi

        Fleet

2

        Destinations

2

        Parent Company                  

Tata Sons, Singapore Airlines

        Founded

2014

 

About

The name Vistara is derived from the Sanskrit word, ‘Vistaar’, which means ‘limitless expanse’, and draws inspiration from the brand’s domain -- the ‘limitless’ sky. The logo is derived from a ‘yantra’, a perfect mathematical form that reflects the unbounded universe. Its fluid interconnecting lines reflect the seamless experience the airline wants to offer its customers. The eight-pointed star at the centre of the logo reflects the high standards Vistara is committed to and the excellence that will be a hallmark of the airline.

Aiming to transform the air travel experience in India, Vistara unveiled its unique product and service elements that will fulfill its core brand promise. The full service carrier will take off on January 9, 2015 with Delhi-Mumbai, Delhi-Ahmedabad and Ahmedabad-Mumbai as its initial routes. The attention to detail in fulfilling its commitments, made when the brand was unveiled, is clear. The hassle-free check-in and boarding process, with intuitively thoughtful on-board experience, comfortable and spacious seating coupled with carefully selected meals will deliver a seamless service experience to Vistara customers.
 

Seamless Check-in experience

To ensure a hassle-free and seamless check-in experience for customers, Vistara’s innovative customer interface will offer four different ways to check-in, including an auto check-in facility, a first in domestic travel in India. Besides web check-in and check-in via the mobile app, Vistara will also provide personalized service and dedicated counters, as well as designated queues, for passengers to check in at the airport. Further enhancing the seamless experience, travellers with hand baggage can proceed for security once they check in at the mobile tablet service offered by Vistara customer service representatives.


 

Personalized comfort in the skies
 

Vistara’s 148-seater A320-200 will offer three cabin classes – Business (16 seats), Premium Economy (36 seats), and Economy (96 seats). The Vistara Business Class seats with 42” pitch, the largest by any domestic airline in India, offers exceptional leg room coupled with extendable leg and foot rests. Height adjustable headrests along with personal storage space ensures enhanced comfort. This coupled with exquisite and varied dining presented with linen and bone china service, add up to the finest flying experience awaiting the traveller on Vistara.

Vistara is the first full service carrier in India to introduce the ‘Premium Economy’ class. Customers here will enjoy extra space and ample legroom along with longer armrests, winged leather headrests and individual coat hooks. The dining experience in Premium Economy will be well plated with wholesome meal service.

Economy passengers will experience the comfortable leather seats with winged headrests and longer armrests accompanied with ample legroom. Travelers in Economy will enjoy interesting variety in meals, packed in smart boxes.

The interiors have been designed keeping in mind the customers’ comfort and the onboard service is replete with the thoughtful nuances and an attentive dedicated crew. The color palate is rich and distinct with royal aubergine and classy grey, creating a relaxing and soothing ambience.

Meals and Dining

The chefs who worked on the Vistara menu have curated a special dining experience using fresh and locally sourced ingredients to prepare healthy meals to ensure that passengers arrive at their destination feeling light and fresh. An eclectic mix of international and modern Indian dishes which incorporate non-traditional ingredients for unique yet familiar flavours will be on offer. The menus will change every week and will only reappear every 4 weeks to continuously offer new dining experiences for frequent travellers.

A choice of two non-vegetarian and one vegetarian meal will be offered in business and premium economy, while in economy there will be a choice of one each. Additionally, there are 17 special meals for customers who require these for either dietary, religious, or medical reasons. Customers with special dietary requirements will need to book the same while booking their tickets or at least 24 hours in advance through our Customer Service Center.

Feel exclusive with Club Vistara

Airline’s frequent flyer program, Club Vistara, is an innovative loyalty program specially designed to benefit the customers. Its value-based accrual scheme, will enable customers to earn points basis the money spent by them. Keeping up with the times, Vistara has done away with the physical cards. Customers can start enrolling for the program through Vistara website and download their Club Vistara loyalty card. Additional bonus points can also be accrued as customers get upgraded to become Silver and Gold Members. Another unique feature of this program is Family Pooling which allows up to six members of a family to pool their points which can be redeemed by any one of them. Vistara will also be partnering with a few brands from the airline and non-airline space to extend benefits/redemption of points to their members thereby enhancing engagement with them.

Mobile App Accessibility, coming shortly, will offer on-the-go account access. 

 

Soulscape

BrandMusiq, a leading sonic branding agency, has created Vistara’s aural identity with its brand positioning at the core. The mogoscape (soundscape for a brand) will express the spirit of the “carefree” world citizen with the emotion of the “caring” Indian soul. Western musical influences such as the piano, guitar, and drums form the foundation to convey the spirit of a “carefree world citizen, while Indian overtones of the sitar, flute, voice, and tabla are used to reflect the intuitively thoughtful and caring Indian soul.

Vistara Onboard Experience

Onboard Experience

Vistara offers three distinct cabin classes to provide a personalised seamless service, which is thoughtfully delivered. The aircraft cabin has been thoughtfully designed to provide a conducive and pleasant environment for both business and leisure travellers. Regardless of which cabin class you choose to travel, we strive to ensure that you experience an enjoyable flight and arrive at your destination feeling relaxed.

Fly Business 

Inspired by the contemporary yet simple styling of sports car interiors, the interplay of royal aubergine and calm grey of our Business Class seat evokes a sense of quiet elegance that resonates throughout the cabin.

Customers will feel welcomed in this modern, yet warmly inviting cabin with features including:

  • 42 inches seat pitch and 7 inches seat recline
  • extendable leg rest, foot rest, and height-adjustable headrest with wings
  • soft and cuddly cushion on every seat to provide additional back support
  • personal storage space at the side of the seat, for small items such as glasses, a tablet, etc.

 

Fly Premium Economy 

Whether you are flying for business or pleasure, Premium Economy provides a more exclusive experience in a dedicated cabin with 36 seats. Distinctive features include:

  • 33 to 36 inches seat pitch
  • 4.5 inches seat recline (except for the row with 36 inches seat pitch)
  • specially designed seat with improved seat-bottom and seatback cushion 
  • height adjustable winged headrests with long armrest and large tray table
  • improved seat bottom cushion for support
  • personal coat hook


Fly Economy

Upholstered in genuine leather with fine stitching, our Economy seats with ergonomic styling ensure maximized knee and legroom for you.

  • 30 inches seat pitch with 18.1 inch seat-width
  • 3.5 inches seat recline with long armrests, winged headrests and large tray table
  • improved seat bottom cushion for support
  • personal coat hook

 

Inflight Dining

At Vistara, we aim to provide an interesting and healthy culinary experience that offers a wide range of cuisines, which not only showcase the diversity of regional dishes, but also incorporates global culinary trends. 

Business Class passengers will enjoy a special dining experience in the sky as our cabin crew meticulously carry out the meal service with fine linens and bone china tableware.  Our Premium Economy and Economy passengers will be treated to wholesome and interesting food and beverage selections which delight and excite their palates. The menus have been carefully selected and will be rotated regularly to ensure variety for our frequent flyers.

For special meal requirements, orders can be placed, through our Customer Service Centre or your travel agent up to 24 hours before the scheduled departure time.  If you are purchasing your ticket on our website, special meal request can be made at the time of booking your flight.
 

Baggage Allowance

Hand Baggage

  • Please ensure that your hand baggage in the cabin does not exceed the dimensions of 55cms (22 inches) x 40cms (16 inches) x 20 cms (8 inches) and a total weight of 7 kgs.
  • If you are travelling with children, they are entitled to the same cabin baggage allowance as adults. This, however, is not applicable in case of infants. Should you be carrying a carrycot, or a fully collapsible pushchair/stroller, you can carry them as checked-in baggage.
  • An odd sized cabin baggage not conforming to the specified dimension will not be allowed in the cabin. Such baggage will be removed and will be loaded in the hold as per rules.
  • In addition to one piece of cabin baggage or package, you may also be permitted to carry on of the following personal items, subject to security regulations:
    • A lady's handbag.
    • An overcoat or wrap.
    • A rug or a blanket.
    • A camera or binoculars.
    • Reasonable amount of reading material for the flight.
    • Infant's feed for consumption during the flight and infant's carrying basket, feeding bottle, if an infant is carried.
    • A Walking stick.
    • An umbrella (Folding type).
    • Medicines required during Flight like Asthma inhaler etc.
    • A Laptop.

Check-in Baggage

If you are carrying baggage that exceeds the size and the specifications of the cabin baggage, you must carry it as Checked-in baggage. Following are the allowances for free baggage as per the cabin class you choose to fly with us:

  • Business Class: 30 Kgs
  • Premium Economy Class : 20 Kgs
  • Economy Class: 15 Kgs

The maximum weight permissible for a single piece of baggage is 32kgs.
 

Excess Baggage

Should your baggage exceed the limitations of the Free Baggage Allowance, an excess baggage charge has to be paid. The excess baggage will be charged at INR 300/Kg across cabin classes. Apart from this, you will be required to pay a Service Tax of 4.944% of the excess baggage amount reflected on the ticket.

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